How to Return a Product
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost. You have the right to return an order at any time up to 30 calendar days (including weekends) after we have delivered the goods to you. Products that have been modified in any way will be excluded from our 30 day returns policy.
To arrange for a Product to be collected please e-mail firstname.lastname@example.org with your order number and details of the Product to be returned.
When returning a product, we ask that the products are unused, undamaged and are in all their original packaging.
We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a minimum charge payable by you of £22 for this service, which may rise depending on your location and product type. All refunds for returned Products will be processed within 30 days and will be made to the account used to purchase the product.
We require you to return them to us at your expense. You should also ensure that all items are fully insured for loss or damage and that they are protected adequately and in line with any requirements of the carrier being used.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 7 days of it being delivered to you.
Alternatively, you can arrange for the faulty or defective Product to be collected by e-mailing email@example.com with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.